Terms and Conditions of Sale

1. Definitions

"Company", "we", "us", "our" means Floorcare Group Ltd, registered in England & Wales (Co. No. 17117690), VAT No. 516 8333 86, registered office Verdemar House, 230 Park View, Whitley Bay, NE26 3QR.

"Customer", "you", "your" means the business or individual purchasing Goods or Services from us.

"Goods" means the floor cleaning equipment, accessories, consumables and parts supplied by us.

"Services" means installation, training, maintenance, servicing or repair work supplied by us.

"Contract" means any agreement between us and the Customer for the supply of Goods or Services.

2. Application of these Terms

These terms apply to all Contracts between us and the Customer, to the exclusion of any other terms the Customer seeks to impose, including any terms set out in a Customer purchase order, confirmation, or other document. No variation of these terms is binding unless agreed in writing and signed by a director of the Company.

3. Quotations and Orders

Written quotations are valid for 30 days from issue unless otherwise stated. A Contract is formed when we accept a Customer's order in writing or by commencement of supply. We reserve the right to refuse any order at our discretion.

4. Price and Payment

Prices are exclusive of VAT, delivery, installation and training unless stated otherwise on the quotation. Payment terms are 30 days from date of invoice unless otherwise agreed in writing. We reserve the right to require payment in advance or on delivery for first-time customers, orders below £500, or where credit checks are unsatisfactory.

Late payment will incur statutory interest at 8% above the Bank of England base rate from the due date until payment, together with a fixed compensation fee and reasonable recovery costs under the Late Payment of Commercial Debts (Interest) Act 1998.

We may suspend further deliveries or services where any invoice remains overdue.

5. Delivery

Delivery dates are estimates and time of delivery is not of the essence unless agreed in writing. Risk in the Goods passes to the Customer on delivery. The Customer must inspect Goods on delivery and notify us of any visible damage or shortages within 48 hours, and any non-conformity within 7 days.

6. Retention of Title

Title to the Goods remains with the Company until the Customer has paid in full all sums due to us, including in respect of other Contracts. Until title passes, the Customer holds the Goods as our bailee, must store them so they are clearly identifiable as our property, and must not modify or dispose of them. We may at any time before payment recover and resell the Goods, and for that purpose the Customer grants us, our employees and agents an irrevocable licence to enter any premises where the Goods are stored.

7. Warranties

Goods are sold with the manufacturer's warranty as stated on the quotation or product literature. We pass through manufacturer warranty rights to the Customer. The Company's own additional warranty, if any, is set out in the quotation. Warranty claims must be made within the warranty period and exclude damage caused by misuse, lack of maintenance, unauthorised modification, fair wear and tear, or use with non-approved consumables.

We are not the manufacturer of the Goods and disclaim all manufacturer-level liability beyond facilitating warranty claims.

8. Customer Obligations

The Customer is responsible for ensuring the Goods are suitable for their intended use, that staff using the Goods are appropriately trained, and that the Goods are operated in accordance with manufacturer instructions. We accept no liability for damage to floors or surfaces arising from misuse, incorrect chemical selection, or use outside manufacturer specifications.

9. Servicing and Repairs

Service work is carried out either by our own engineers or by approved third-party engineers from our manufacturer service network. Service quotations are valid for 30 days. Where parts are required, the Customer will be notified before work proceeds. Emergency or out-of-hours call-outs are charged at our then-current rates.

10. Returns and Cancellations

Goods supplied to business customers are not subject to consumer cancellation rights. Returns are accepted only with our prior written agreement and may be subject to a restocking fee of up to 25% of the invoiced value. Bespoke or special-order Goods, and consumables once unsealed, cannot be returned.

11. Limitation of Liability

Nothing in these terms limits our liability for death or personal injury caused by negligence, fraud, or any liability that cannot be limited at law.

Subject to the above, our total liability under or in connection with any Contract, whether in contract, tort (including negligence), breach of statutory duty or otherwise, is limited to the price paid by the Customer for the Goods or Services giving rise to the claim.

We are not liable for indirect or consequential losses, including but not limited to loss of profit, loss of business, business interruption, loss of contracts, or loss of goodwill.

12. Force Majeure

Neither party is liable for delay or failure to perform caused by events beyond reasonable control, including but not limited to acts of God, fire, flood, war, terrorism, government action, supply chain failure, or industrial dispute.

13. Data Protection

Each party will comply with applicable data protection law. Our processing of Customer personal data is governed by our Privacy Notice.

14. Intellectual Property

All trade marks, brand names, manuals and product literature remain the property of the relevant owner. Nothing in any Contract grants the Customer any licence or right to use such intellectual property other than as required to use the Goods.

15. Confidentiality

Each party will keep confidential all non-public information disclosed by the other in connection with any Contract, except as required by law or to professional advisors under duty of confidence.

16. Assignment

The Customer may not assign or transfer any Contract without our prior written consent. We may assign, sub-contract or transfer our rights and obligations under any Contract.

17. Notices

Notices must be in writing and sent to the registered office of the recipient by post or to the email address used in correspondence between the parties.

18. Governing Law and Jurisdiction

These terms and any Contract are governed by English law. The parties submit to the exclusive jurisdiction of the courts of England and Wales.

19. Entire Agreement

These terms, together with the relevant quotation and any written agreement between the parties, constitute the entire agreement and supersede all prior negotiations and representations.